Office Policies

Patient Appointments

Patients are seen by appointment only. We make every effort to be on time for our patients and we ask the same courtesy from your family. If you cannot keep an appointment, please notify us immediately, giving a minimum of 48 hour notice to avoid any missed appointment fees. We realize that unexpected illnesses and emergencies may occur, but we ask for your assistance in this regard.

Our office strives to schedule appointments at your convenience and when time is available. Preschool age children should be seen in the morning when they are fresh and easily cooperative. This enables our doctor and assistants to work slowly and at a comfortable pace with your child. School age children requiring treatment should be seen in the morning for the same reason. Dental appointments are considered an excused absence and a doctor’s letter is available for your child’s teacher upon request.

Please understand that all of our patients will have school schedules to maintain and while our goal is to enable each individual child to miss a minimal amount of school, there may be times when your child will need to be excused for a short period of time during the morning or early afternoon for their regularly scheduled exam and cleaning. We expect all of our families to be prepared to schedule at least one visit during the school day.

Insurance & Patient Co-Payments

If you have insurance we will help you determine the coverage you have available. In order to best assist you, it is important that you submit your dental and/or medical insurance information to us with your New Patient Paperwork a minimum of two business days prior to your scheduled appointment. This allows us time to contact your insurance company and obtain a breakdown of the benefits your employer or you have purchased from the company. Please call your insurance company before the visit to ensure your children are enrolled on your dental plan. In addition, you will want to bring a dental benefit book that your carrier should be able to provide. Our business team will be happy to help you understand your policy.

Should your child be diagnosed with treatment services, we will be able to provide you with a detailed plan which will give you an estimate of how much your insurance company may pay for each procedure, as well as the portion you will be expected to pay at the time of service.

Professional care is provided to you, our patient family, and not to an insurance company. The insurance company is responsible only to the patient, and the patient is responsible to World Of Smiles. We will assist you in every way we can in the filing of your dental or medical claim and handling of insurance questions from our office on your behalf.

In an effort to reduce the cost to you, the patient, while maintaining the highest level of professional care, we have established the financial policy as follows:

  • Payment of any account balance is due in full within 10 days of statement date.
  • We gladly accept Visa or MasterCard payments.
  • Payment plans are available through CareCredit.

Our full financial policy is available for download HERE.

Consultations

We are happy to schedule a second-opinion consultation with our doctors to discuss treatment diagnosed for your child. It is important to us that families are committed fully to a recommended course of treatment and we make every effort to provide all available information on the types of treatment completed at World of Smiles, as well as options to make appointments comfortable and positive for your child.

All patients that are referred to our office from another practice or who have self-referred their child for a second opinion are required to undergo a complete examination by our doctors before providing their diagnostic opinion. Families will be asked to complete our New Patient Paperwork and ensure that all available x-rays and chart notes from their prior office have been transferred to us prior to the scheduled appointment for review. Please note that many offices require 7 – 14 business days to transfer records.

It is imperative that we have all available dental insurance in a timely manner as we will be providing your family a treatment estimate of financial responsibility after your consultation with the doctor. In addition, we require medical insurance information when the issue is related to trauma or a medically diagnosed disorder.

We do advise both parents and no other children (other than patient) attend the appointment, so that all questions can be answered. If families need additional financial or treatment questions addressed, we are happy to offer a follow-up consultation at no charge with the doctor and administrative staff.

If you have questions about the consultation services we provide, please contact our offices.

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